Privacy and Cookies

Cookies

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

 

How long we retain your data

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. Orders are periodically deleted from order histories as we limit data retention for security purposes.

 

How the Information is used

The information is used to enhance the visitor’s experience when using the website to display personalized content. E-mail addresses will not be sold, rented or leased to 3rd parties. E-mail may be sent to inform you of news of our services or offers by us.

 

What rights you have over your data

If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

 

Where we send your data

Via the e-commerce shopping experience, and related account activity, purchases are encrypted and passed through a PCI compliant 3rd party payment gateway provider. This information is securely stored and encrypted, maintaining standards shared across many e-commerce website solutions.

 

Cookies, Pixel Tags and Other Technologies

Some information is collected through cookies. Cookies, pixel tags and other tracking technologies are used on our Platform to ensure that it functions properly and to give users a more personalized experience. Cookies can be “first party cookies” (served by us) or “third parties cookies” (served by others).

We, our service providers, and any ad networks who help us deliver relevant ads to users may use cookies, pixel tags (also known as web beacons and clear, or transparent GIFs), and other similar technologies to measure and track general user activities on our Site, and on third party websites.

Information provided by these cookies are essential to help us provide our Platform in a manner that it adapted to each user’s specific needs, for example, to allow identifying the country where the user is located, so that we can present our website in the appropriate language.

We believe that such means are fair, lawful, and proportional to the legitimate interest and needs of our business, and that our methodology fairly addresses each user’s legitimate rights and expectations in view of the context and purpose for the collection and use of the information collected.

Third-party analytics services, including Google Analytics provided by Google Inc. (“Google”) use cookies and similar technologies to analyze how visitors use our Platform and for compiling statistical reports.

If you want to prevent the use of certain cookies, including that of the Google Analytics cookie, you can do so.

 

Information Use and Disclosure.

We use the data collected for the legitimate interest of our business as follows:

Aggregated Data
We use traffic data in aggregated form to better understand the interests and needs of our visitors and leads, and how they are using our Platform. By identifying patterns and trends in usage, we are able to better design the Platform and marketing material to serve more relevant and useful content.

We use log data and demographic data in aggregated form to better understand the needs or interests of our visitors which helps us to create more appropriate marketing material and better tailored communication.

Social Media
When we are permitted to do so, we use Third Party Social Media Account Data in accordance with this Privacy Notice and the privacy policies of third party social media companies, such as Facebook and Twitter to understand how SharpSpring is being discussed online, and to engage with customers, leads or potential customers on social media.

As part of our Marketing Efforts
We use Contact Data that a visitor or lead has provided to provide requested information concerning the Platform or the Service in response to the request.

As part of our Sales Effort
We keep a record of our interaction with visitors, leads, and Customer Representatives, and of their requests to:

• Keep records of contact information and correspondence.
• Send relevant marketing information and market research surveys.
• Communicate with the user about our activities.
• Send invitations to events that may be of interest to the user in accordance with the user’s preferences or apparent interests.
• Share content, through social media services, e.g., Facebook and/or Twitter.

We use information about a user’s device to ensure that our Platform functions properly and is optimized for that user’s device.

For our Business Operations

• To send administrative information to the user.
• To respond to our users’ preferences or interests or expedite the processing and completion of a transaction.
• To Administer our Platform, diagnose technical problems, and manage our business.
• To Facilitate the user’s use of the Platform.
• Allow the user to navigate or browse through our Platform quickly and efficiently.

For Security Purposes

We use IP Addresses for administration and security purposes, such as calculating usage levels of our Platform or Service, help diagnose server problems, and detect fraud, spam or other disruptive or destructive behavior.

For Statistical and Research Purposes
We use aggregated Traffic Data and information gathered using cookies, to create reports on trends in the usage of the Platform or Service and to determine the effectiveness of our promotional campaigns.

We study collected information in aggregated and anonymized format to determine our users’ needs, promote certain products or services, or additional support to optimize our marketing and ad targeting efforts. For example, we may compile statistics on the percentage of our users in a state or country who have a specific interest or purpose, or to design advertisements or to develop new features that appear on our Platform.

 

Security

Security of Personal Data
We use commercially reasonable technical, organizational, and administrative safeguards to protect information within our control against unauthorized or unlawful access, use, modification, destruction, processing or disclosure, and against accidental loss, destruction, or damage. We believe that these measures are reasonably adapted to the nature of the information in our custody.

We limit access to our users’ personal data to only those employees and third parties who reasonably need access to it to perform the activities attached to their job responsibilities.

However, due to the realities of data security, no security system or storage system can be guaranteed to be 100% effective or secure. Thus, we cannot guarantee that any information provided to us or collected by us will not be accessed, hacked, disclosed, altered, or destroyed by unauthorized parties.

Breach of Security
In the event that we become aware of a security breach which we believe has resulted, or may result, in the unauthorized access, use, or disclosure of non-public personal information of users, we will promptly investigate the matter and notify the applicable parties of such breach. Such investigation will be without delay, consistent with (i) the legitimate needs of law enforcement; (ii) measures necessary to determine the scope of the breach; (iii) efforts to identify the individuals affected; and (iv) steps to restore the reasonable integrity of our Platform.

If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us might have been compromised), or if you suspect someone else is using your account, please let us know immediately by contacting us as indicated in the “How to Contact Us” section.

Lost or Stolen Information
You must promptly notify us if your username or password is lost, stolen, or used without permission. In such an event, we will assist you in updating your account details.

 

Advertising Cookies

Cookies
You may choose to block our Platform and other sites from setting cookies by changing the settings of your browser. Please note that blocking or disabling certain cookies may interfere with certain functionalities of some parts of our Platform.

To learn more about cookies, you may wish to refer to.
All About Cookies: http://www.allaboutcookies.org/
Cookie Central: http://www.cookiecentral.com/faq/
Network Advertising: http://networkadvertising.org/

To obtain information specific a particular browser you can refer to
Edge: https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy
Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
Firefox: http://support.mozilla.org/en-US/kb/Cookies
Google Chrome: http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647
Opera: https://www.opera.com/help/tutorials/security/privacy/
Safari: http://support.apple.com/kb/ph5042
Safari iOS: http://support.apple.com/kb/ht1677
Android (Chrome): https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid
Windows 10 Mobile (Edge): https://support.microsoft.com/en-us/help/10609/microsoft-edge-windows-10-mobile-view-delete-browser-history

Google Analytics
Information collected by the Google Analytics cookie is transmitted to, and stored by, Google in accordance with its privacy practices.

To see an overview of privacy at Google and how this applies to Google Analytics, please visit:

Ad Choices for Mobile devices: https://support.google.com/analytics/answer/6004245.

Electronic Communications
If you receive electronic communications from us, you can unsubscribe from the receipt of future electronic communications from us by clicking on the “unsubscribe link” provided in such communications.

 

Right of Information, Access and Other Rights

Accessing, Correcting or Deleting Your Information
Registered Users who have an account with SharpSpring have the right to review, change, or suppress personal data that we have collected from them. There are several ways to do this.

You can update your account information and your profile settings by logging into your account.

You can also contact us as indicated in the “How to Contact Us” section.

We may need to retain certain information for mandatory record keeping purposes and/or to complete any transactions that you began prior to your request. Residual information may remain within our databases and other records, but it will no longer be tied to your identity.

We want each Registered User’s Information to be complete and accurate. To confirm the completeness and accuracy of, or make changes to, their Personal data, Registered Users are encouraged to visit their personal profile.

 

EU/EEA Residents: Data Subject Rights under the GDPR

The EU General Data Protection Regulation (GDPR) grants individuals who are in the United Kingdom, the European Union and European Economic Area (EU/EEA) the following rights, with some limitations. Users may contact us, at the address provided in the “How to Contact us” section below, to exercise any of those rights and we will respond with the requested action or information, or will let you know why that right does not apply to you.

Right Not to Provide Consent or to Withdraw Consent
We may seek to rely on your consent in order to process certain personal data. Where we do so, you have the right not to provide your consent, and the right to withdraw your consent at any time. If you withdraw your consent, this will not affect the lawfulness of the processing conducted based on consent before its withdraw.

Right of Access
You have the right to obtain confirmation as to whether or not we collect or process personal data concerning you and, if this is the case, you have the right to request a copy of such personal data in digital format.

Right of Rectification
You have the right to require that we correct any inaccurate personal data concerning you, and that we complete incomplete personal data.

Right of Erasure
In certain circumstances, you have the right to request that we erase personal data concerning you; for example, if it is no longer necessary for the purposes for which it was originally collected.

Right to Restrict Processing
In certain circumstances, you have the right to request that we restrict the processing of the personal data that we have collected about you; for example, where you believe that the personal data that hold about you is not accurate or lawfully held.

Right to Data Portability
In certain circumstances, you have the right to receive the personal data concerning you that you have provided us in a structured, commonly used, machine readable format, and the right to obtain that we transmit the data to another entity where technically feasible.

Right to Object to the Processing
In certain circumstances, you have the right to request that we stop processing your personal data.

Right to Object to the Processing for Direct Marketing Purposes
You have the right to request that we stop sending you marketing communications.

Right Not to be Subject to Decisions Based Solely on Automated Processing that Produce Legal Effects
In certain circumstances, you have the right no to be subject to a decision based solely on automated processing – including profiling – that produces legal effects or similarly affects you.

Right to Complain to a Supervisory Authority
You have the right to lodge complaint with a supervisory authority if you believe that our processing of personal data relating to you infringes the GDPR.

 

California Residents: Rights under California Law

California requires operators of websites or similar services to make certain disclosures to users who reside in California regarding their rights, specifically:

Shine the Light
Under California law, a business that has an established business relationship with an individual, and has, within the immediately preceding calendar year, disclosed personal data that is primarily used for personal, family or household purposes to third party for the third party’s direct marketing purposes, must disclose to its California users, upon request, the identity of any such third party, along with the type of personal data disclosed.

You can contact us to as provided in the “How to Contact Us” section. Please note that under California law, businesses are only required to respond to a user’s request once during any calendar year.

Do-Not-Track
Some browsers give individuals the ability to communicate that they wish not to be tracked while browsing on the Internet. California law requires that we disclose to users how we treat do-not-track requests. The Internet industry has not yet agreed on a definition of what “Do Not Track” means, how compliance with “Do Not Track” would be measured or evaluated, or a common approach to responding to a “Do Not Track” signal. Due to the lack of guidance, we have not yet developed features that would recognize or respond to browser-initiated Do Not Track signals in response to California law.

In the meantime, there are technical means to prevent some of the tracking, if any. See Section “Advertising Cookies.”